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Privacy Notice

Rack and Road Solutions cc takes user privacy seriously; we believe people should be able to contact us without fear of being tracked or overloaded with SPAM. Because we understand how important it is that you know what will happen to any personal information you give us, our mission is to adhere to policies that prevent unauthorized use of your personal information, to maintain the accuracy of the information provided, and to protect the privacy of your information. We have created this policy to explain how we collect data on our website, and to educate users about what we do with this data.

What information does RACK AND ROAD SOLUTIONS CC collect and how is it used?

E-mail Request for Information – We use links throughout our site so that you can contact us via e-mail to ask questions, request information and materials or send comments and suggestions. We may also ask to have one of our representatives contact you personally to provide additional information about our products or services. In this case, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request and provide you with the best customer service possible. We are passionate about what you do.

Enrollment – If you choose to signup for our e-newsletter and special offers, we will request certain information from you. You may be asked to provide personal details, such as your name, address, telephone number, e-mail address or credit card number. Other promotions may require different or supplemental information from you in order to apply. In addition to the information we get directly from you, we also gather information such as general usage of our website, viewing and traffic patterns, customer behavior and other similar information that is not specific to any one person. We use this compiled information solely for the improvement of our website, our product and service offerings, our operations, and our customer service.

Does RACK AND ROAD SOLUTIONS CC disclose the information it collects to outside parties?

No! RACK AND ROAD SOLUTIONS CC does not resell any confidential customer information that is obtained or derived in its marketing efforts. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.

Why do you need my e-mail address?

We may contact you by e-mail to confirm enrolment, check the accuracy of supplied information or send you notices about special offers, new products, services, promotions and other similar information. If you don’t want to receive e-mails from us, please advise us by e-mail. We will respect your wishes regarding the methods we use to communicate with you.

What are cookies?

“Cookies” are helpful pieces of information about you that a website stores on your hard disk to make your return visits to the website more convenient. For example, RACK AND ROAD SOLUTIONS CC uses cookies to help identify you so that you can access your member benefits quickly and easily. We do not use cookies to collect personal information or to retrieve information from your computer for purposes that are unrelated to the website or your interaction with the website.

How does RACK AND ROAD SOLUTIONS CC protect customer information?

Our website is designed to protect your personal information. When you submit sensitive information via the website, your information is protected both online and off-line. We take additional steps to protect your personal information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.

Do these same policies apply to non-RACK AND ROAD SOLUTIONS CC websites that I access through RACK AND ROAD SOLUTIONS CC?

We cannot be responsible for the privacy and security practices of non-RACK AND ROAD SOLUTIONS CC websites. You will notice that our websites may contain links to other sites such as our benefit providers. While we believe these sites share a similar commitment to consumer privacy and security, you should review that site’s privacy and security policies when linking to their site.

How does RACK AND ROAD SOLUTIONS CC update its Privacy and Security Policy?

Any changes to our Privacy and Security Policy will be posted on this page so that you always know what information we collect and how we use it and the latest updates on how we maintain the secure portions of our websites. By using our website, you consent to the collection and use of information as it is disclosed in this Privacy and Security Policy Statement.